Wednesday, 21 January 2009
Sunday, 21 December 2008
Tuesday, 24 June 2008
St Grade Admin - General Exam Tips
EXAM TECHNIQUE
- When answering problem solving questions the following verbs are often useful; install, purchase, provide, introduce, use.
- Exam questions often ask for definitions of terms. Make sure you can define particular terms well, for example, chain of command, e-commerce.
- When justifying your answer ensure you do not repeat the question as the reason for the justification.
St Grade Admin - Unit 7 Revision Tips
TRAVEL
Arrangements
- You may be asked to prepare or complete a Travel/Accommodation Request Form in the Practical Abilities project or to complete one which has been partially completed in the KU/PS paper (at Foundation level).
- At Credit level, you will always be asked to justify how travel arrangements should be made.
- In the Practical Abilities project, you may be asked to use the internet to search for suitable travel arrangements and then prepare an Itinerary.
- EHIC was previously called E111 Form – you must now use EHIC when answering any exam questions.
Paying for Travel
- Questions in exams often ask for benefits of cards to the business or the employee. Ensure your answer is specific to the question.
- Travel Expenses Claim forms can be produced using spreadsheet software; using formulae allows automatic calculations, reducing the chance of errors.
St Grade Admin - Unit 6 Revision Tips
PREPARATION & PRESENTATION OF INFORMATION
Types of Presentation
Presenting Information to others
Types of Presentation
- Graphs and charts can be produced using spreadsheet software.
- Ensuring you practise completing a variety of forms as you may be asked to complete them in your Practical Abilities project or in your KU/PS exam paper.
Presenting Information to others
- When defining a term in the exam, you will not get any marks if you simply repeat part of the term, for example, saying that a data projector ‘projects. You must use different wording to show you understand the terms and gain full marks.
St Grade Admin - Unit 5 Revision Tips
SOURCES OF INFORMATION
- Recent exam questions have focused on the use of paper-based sources of information - naming the source and stating what it would be used for.
- One disadvantage of paper-based sources of information is that the information can go out of date quickly.
- Practice using the internet to locate information, including using a search engine, as you may be asked to do this in your practical abilities project.
- An organisation should promote its website by including the website address on company letterheads, business cards, advertising materials etc.
St Grade Admin - Unit 4 Revision Tips
REPROGRAPHICS
Equipment & Software
- You should not use the words laminate, bind or scan when describing what a laminator, binder or a scanner does.
- If you are asked to name a piece of equipment used to complete a task, saying ‘computer’ is not acceptable on its own.
Staff Training
- ‘Train them’ is an inadequate answer to a Credit question – you must state what the training involves and why it is necessary.
In-house & external agencys
- An exam question may ask you to make a recommendation as to whether an organisation should choose an in-house staff or external agency. To answer this question well you should make a comparison between the two methods and justify your recommendation.
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