ORGANISATION OF DEPARTMENTS
- If an exam is asked who would be contacted when an immediate line manager is not available, just use your finger to follow the line upwards to find the person on the next level of the organisation chart.
- Exam questions often ask the benefits of an organisation chart to either employees or customers/visitors. Always read the question carefully and tailor your answer to the requirements of that particular question.
- Learn definitions of key terms associated with organisation charts as they are often asked as exam questions.
TALL AND FLAT MANAGEMENT STRUCTURES
- Learn 2 advantages and 2 disadvantages of each type of management structure.
FUNCTIONAL ORGANISATION OF BUSINESSES
- Each employee within a department is responsible for carrying out tasks which are specific to their level within the department.
- You should not use any word from the job title to describe a task they perform, for example, you cannot say that a Manager manages or a Supervisor supervises.
- When describing a task carried out by an Administrative Assistant in a specific department, you must make reference to that department. For example, it is not enough to say the Administrative Assistant in the Sales Department updates records – you must make reference to customer records.
- An advantage of using a spreadsheet is that calculations can be carried out automatically and accurately using formulae.
- Always refer back to the question when completing your answer. This ensures you don’t forget what the question is actually asking.
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