St Grade Admin - Unit 2 Revision Tips

Unit 2a Office Layout

• Exam questions at Foundation/General levels may ask you to identify a layout from a graphic.
• Exam questions regularly ask for two advantages and/or two disadvantages of one type of layout.
• Ergonomics is the study of how the working environment affects the work of the employees.
• Remember, when answering problem solving questions, a one-word answer does NOT solve the problem.

Unit 2b Working Practices

• Remember to read the question carefully. Are you being asked about advantages/disadvantages for employee or employer?
• Do not use the word share when defining job share or shift when defining shift work.
  

Maintaining a safe working environment

• Practise completing forms such as Accident Report Form, Accident Book and Hazard Fault Report as you may be asked to complete them in the exam.

Health & Safety Legislation

• Exam questions often ask you to state some responsibilities of employers and employees for health and safety in general and for health and safety related to ICT.

Unit 2c Reception Services

• Record keeping by the receptionist may be carried out manually or electronically.
• Remember CCTV cannot stop someone from entering a room or building or from stealing personal belongings.
• Remember – problems at Credit level require justification as well as recommendations.

Unit 2d Mail Handling

• In a small organisation with a low volume of mail, the receptionist often deals with the mail.
• Large organisations are likely to have a separate mail department.
• Large organisations may use Royal Mail Business Collection service where the Royal Mail will come to the organisatons premises to collect all outgoing mail.